Ko9 is committed to protecting every piece of personal information you share with us. This document transparently explains how we collect, use, and safeguard your data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that form the foundation of how ko9 handles every user's personal information in Malaysia.
All data transmitted between your device and ko9's servers is protected by industry-standard 256-bit SSL encryption. This means sensitive information such as account details and financial transactions cannot be intercepted or read by any unauthorised party.
Ko9 has never and will never sell, rent, or trade users' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we use it solely for platform operations that you have agreed to.
All user information is stored on servers protected by multi-layered firewalls, strict access controls, and 24-hour monitoring. The ko9 database is regularly audited by both internal and external security teams to ensure there are no exploitable vulnerabilities.
Ko9 users have full rights to access, correct, and request deletion of their personal data. You may submit privacy-related requests through the ko9 support team, and all requests will be processed within the timeframe stipulated by law.
Ko9 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing is carried out with valid user consent and in accordance with all prescribed guidelines.
In the event of any security incident involving user data, ko9 is committed to notifying affected users as promptly as possible. We will clearly explain the scope of the incident, the data involved, and the steps being taken to protect users.
Our Commitment: Ko9 takes your privacy seriously. This document is written in plain language so you know exactly what happens with your personal information.
Ko9 collects your personal information through various methods when you interact with our platform. We only gather data that is strictly necessary to provide services that are safe, efficient, and legally compliant.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | KYC verification & legal compliance |
| Contact Data | Phone number, email address, residential address | Account communications & identity verification |
| Financial Data | Payment method details, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, access logs | Account security & fraud detection |
| Usage Data | Betting history, games played, session duration | Product improvement & responsible gaming |
We also collect data you voluntarily provide through customer support forms, satisfaction surveys, and live chat interactions. All information collected is processed on a valid legal basis under PDPA 2010.
Every piece of information collected is used for a specific and legitimate purpose. ko9 does not process user data beyond what is necessary to operate the platform lawfully and securely.
Marketing: ko9 will only send marketing communications to users who have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.
Ko9 does not sell or trade users' personal data to any third party. However, in operating the platform, we may share certain information with the following parties under limited and controlled circumstances:
All third parties that receive ko9 user data are contractually bound to process that information only for agreed purposes and must comply with data security standards equal to or higher than those of ko9.
The ko9 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform performance. The cookies we use can be categorised as follows:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect ko9 platform functionality. Note: essential cookies cannot be disabled as they are required for platform security and core operations.
Ko9 continuously invests in security infrastructure to ensure user data remains protected at all times. We employ a multi-layered security approach encompassing technical, operational, and physical safeguards.
Shared Responsibility: While ko9 takes all reasonable measures to protect your data, account security also depends on your own actions. Ensure your password is strong, unique, and not shared with anyone.
As a ko9 user based in Malaysia, you have rights protected under the Personal Data Protection Act 2010 (PDPA). ko9 fully respects and supports the exercise of these rights.
Request a copy of all personal data we hold about you.
Correct inaccurate or incomplete data in our records.
Request deletion of your data subject to applicable legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a machine-readable format for transfer to another platform.
Request restriction of your data processing while a dispute or investigation is ongoing.
To submit any request relating to the above rights, contact the ko9 privacy team via live chat within the platform. All requests will be acknowledged within 3 business days and resolved within 21 business days in accordance with PDPA requirements.
Ko9 retains your personal data only for as long as necessary for the purposes stated in this privacy policy or as required by law. Retention periods vary by data category:
Once the applicable retention period has expired and there is no further legal requirement, data will be securely deleted or anonymised using industry-recognised methods.
In certain circumstances, ko9 user data may need to be transferred or processed outside Malaysia, for example for data backup purposes, cloud server infrastructure, or international payment processing. ko9 ensures that any such data transfers are safeguarded by adequate protections, including standard data transfer agreements that comply with PDPA requirements and applicable international guidelines.
Ko9 only works with overseas service providers that have demonstrated strong data security standards and comply with applicable data protection laws in their operating countries.
The ko9 platform is intended for adult users aged 18 and above only. ko9 does not knowingly collect any personal data from minors. Should we discover that a child's data has been collected without our knowledge, we will take immediate action to delete that data and close the associated account.
If you become aware that a minor may have registered or used the ko9 platform, please contact our support team immediately so that appropriate action can be taken.
Ko9 reserves the right to update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any material changes will be communicated to users via in-platform notifications or registered email at least 14 days before the changes take effect.
The "Updated" date at the top of this document indicates when the latest version was published. Continued use of the ko9 platform after changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this privacy policy or how ko9 handles your personal data, do not hesitate to contact us. The ko9 privacy team is ready to assist you in both Malay and English.
Official Complaints: If you are dissatisfied with ko9's response to your privacy request, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner in accordance with the provisions of PDPA 2010.
Answers to the most frequently asked questions by Malaysian users regarding data protection on the ko9 platform.